{"id":337,"date":"2021-01-21T18:02:51","date_gmt":"2021-01-21T18:02:51","guid":{"rendered":"https:\/\/www.terc.edu\/zoombinis\/?page_id=337"},"modified":"2021-02-18T16:43:37","modified_gmt":"2021-02-18T16:43:37","slug":"kindle","status":"publish","type":"page","link":"https:\/\/www.terc.edu\/zoombinis\/support\/kindle\/","title":{"rendered":"Kindle"},"content":{"rendered":"\n<h2 class=\"is-style-default wp-block-heading\"><strong>Kindle Technical Support<\/strong><\/h2>\n\n\n\n<div style=\"height:29px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>System Requirements<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\"><li>Kindle Fire 2014 models and later<\/li><\/ul>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>Known Issues<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Current version<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The latest version of Zoombinis for the Kindle is 1.0.4. Please make sure you\u2019re running the latest version.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>I can&#8217;t find the credits.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There should be a small link to the credits in the upper right of the Options window; some devices are not showing it, we&#8217;re looking into it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Some puzzles are unsolvable in a way that all Zoombinis can\u2019t get through.<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Some puzzles can just be really hard, but if you think you&#8217;ve spotted an issue in the logic, please email us at <em>support@terc.edu<\/em> and include as much detail as possible including your device info and screenshots if possible.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png\" alt=\"Beehive\" class=\"wp-image-390\" width=\"123\" height=\"108\" srcset=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png 491w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive-300x265.png 300w\" sizes=\"auto, (max-width: 123px) 100vw, 123px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png\" alt=\"Beehive\" class=\"wp-image-390\" width=\"123\" height=\"108\" srcset=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png 491w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive-300x265.png 300w\" sizes=\"auto, (max-width: 123px) 100vw, 123px\" \/><\/figure><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png\" alt=\"Beehive\" class=\"wp-image-390\" width=\"123\" height=\"108\" srcset=\"https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive.png 491w, https:\/\/www.terc.edu\/zoombinis\/wp-content\/uploads\/sites\/16\/2021\/01\/Beehive-300x265.png 300w\" sizes=\"auto, (max-width: 123px) 100vw, 123px\" \/><\/figure><\/div>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>FAQs<\/strong><\/h4>\n\n\n<div class=\"accordion\" id=\"accordion-95\"><div class=\"card\"><div class=\"card-header\" id=\"headingfaq-634\">\n\t\t\t\t        <h5 class=\"mb-0\">\n\t\t\t\t          <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsefaq-634\" aria-expanded=\"false\" aria-controls=\"collapsefaq-634\">\n\t\t\t\t            I remember the Zoombinis have \"feet\" sounds as they move - will those be restored?\n\t\t\t\t          <\/button>\n\t\t\t\t        <\/h5>\n\t\t\t\t      <\/div>\n\t\t\t\t      <div id=\"collapsefaq-634\" class=\"collapse\" aria-labelledby=\"headingfaq-634\" data-parent=\"#accordion-95\">\n\t\t\t\t        <div class=\"card-body\"><p>The sounds were in our pre-release builds but we ran into technical issues and in scenes where multiple Zoombinis were moving it resulted in a cacophony. We still hope to bring them back someday.<\/p>\n<\/div>\n\t\t\t\t      <\/div>\n\t\t\t\t    <\/div><div class=\"card\"><div class=\"card-header\" id=\"headingfaq-440\">\n\t\t\t\t        <h5 class=\"mb-0\">\n\t\t\t\t          <button class=\"btn btn-link\" type=\"button\" data-toggle=\"collapse\" data-target=\"#collapsefaq-440\" aria-expanded=\"false\" aria-controls=\"collapsefaq-440\">\n\t\t\t\t            What about the two Zoombinis sequels - Mountain Rescue and Island Odyssey?\n\t\t\t\t          <\/button>\n\t\t\t\t        <\/h5>\n\t\t\t\t      <\/div>\n\t\t\t\t      <div id=\"collapsefaq-440\" class=\"collapse\" aria-labelledby=\"headingfaq-440\" data-parent=\"#accordion-95\">\n\t\t\t\t        <div class=\"card-body\"><p>We would like to do more Zoombinis games, but have no active plans to do so at this time.<\/p>\n<\/div>\n\t\t\t\t      <\/div>\n\t\t\t\t    <\/div><\/div>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>How to Get a Refund<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Refunds for Zoombinis for the Kindle must be requested through Amazon. Their policy states:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Apps and In-App Products purchased from the Amazon Appstore may be eligible for a refund within 90 days of purchase, depending on the circumstances of your order. To request a refund, visit Your Orders and select &#8220;Return for Refund&#8221; next to that order. If you do not see a &#8220;Return for Refund&#8221; button, you are not eligible for a refund for that order.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please see the \u201cDigital Products\u201d section of Amazon\u2019s <a rel=\"noreferrer noopener\" href=\"https:\/\/www.amazon.com\/gp\/help\/customer\/display.html?nodeId=GKM69DUUYKQWKWX7\" target=\"_blank\">About Our Returns Policies<\/a> for more details.<\/p>\n\n\n\n<h4 class=\"is-style-default wp-block-heading\"><strong>Contact Us &#8211; Bug Reports, Feedback, Comments<\/strong><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Please email us at <em>support@terc.edu<\/em> and include as many details as you can &#8211; what model Kindle you\u2019re using, OS version, description of the issue, and screenshots if possible. Thanks!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>  <a href=\"https:\/\/www.terc.edu\/zoombinis\/faqs\/kindle-support-faq\/\">&nbsp;&raquo;&nbsp;Read more<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"parent":100,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_relevanssi_hide_post":"","_relevanssi_hide_content":"","_relevanssi_pin_for_all":"","_relevanssi_pin_keywords":"","_relevanssi_unpin_keywords":"","_relevanssi_related_keywords":"","_relevanssi_related_include_ids":"","_relevanssi_related_exclude_ids":"","_relevanssi_related_no_append":"","_relevanssi_related_not_related":"","_relevanssi_related_posts":"","_relevanssi_noindex_reason":"","footnotes":""},"class_list":["post-337","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/337","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/comments?post=337"}],"version-history":[{"count":6,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/337\/revisions"}],"predecessor-version":[{"id":440,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/337\/revisions\/440"}],"up":[{"embeddable":true,"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/pages\/100"}],"wp:attachment":[{"href":"https:\/\/www.terc.edu\/zoombinis\/wp-json\/wp\/v2\/media?parent=337"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}